National Preparedness Month was this September and already Hurricane Joaquin is here. We should remember that it is crucial to know how to recover when disaster strikes. It’s serious stuff: the economy takes a damaging hit, and some businesses suffer financial loss so great that they never reopen.
Gartner estimates that the average business loses $5,600 per minute of downtime. Natural disasters such as Hurricane Katrina and Hurricane Sandy have devastated local communities almost to the point of no return, costing billions in reparations to infrastructure, businesses and the lives of those personally affected.
The graphic below illustrates the states most prone to such incidents. September falls in the middle of hurricane season when many coastal businesses keep careful watch on developing storms such as the recent Tropical Storm Erika. However, storms are not the only crises with high potential to harm business continuity. More commonplace disruptions, such as equipment failures and critical employees calling in sick, can also have major business impact over time.
National Preparedness Month serves as a reminder to businesses across the country of how critical it is to assess their readiness to handle disruptions and create a comprehensive disaster preparedness plan. As B2B businesses conduct continuity assessments, they should pay particularly close attention to the reliability and capability of their technology.
According to Frost & Sullivan analyst Michael Brandenburg, “Well-architected cloud [private branch exchange] or [Unified Communications as a Service] offerings can provide a high level of protection during a disaster event, as well as significantly reduce or almost eliminate the time it takes to recover after a disaster.”
In an effort to ensure disaster-related downtime is kept at bay, businesses should proactively back up data, move servers to the cloud and keep communication a top priority.
Back Up Business Data
The first step in disaster preparedness is backing up all relevant data and ensuring that there are replicas of important files and information in case the primary data is lost, corrupted or inaccessible. From personal business files on PCs to sensitive corporate data on servers, this information is a company’s lifeblood and powers day-to-day business decisions, large and small.
To maximize security, businesses should look for cloud-based solutions where information is stored in multiple data centers. This geo-diversity ensures access to backup files in case a regional disaster affects one of the data centers.
One of the most important factors in preparing a backup solution is the time it takes to recover your data. Businesses will want to start recovering time-sensitive materials immediately, and for companies with large volumes of data, this could take days, weeks or even months. Work with a provider who will prepare and ship a physical hard drive so that businesses continues as normal as possible.
Move Servers to the Cloud
Moving infrastructure to the cloud protects businesses far more effectively than relying on outdated, on premise solutions. Cloud service providers should be able to guarantee 99.99 percent uptime.
This reliability is the top consideration that draw businesses to the cloud, according to a Frost & Sullivan survey of IT decision-makers. From a disaster preparedness perspective, scalability is also a key consideration in transitioning servers to the cloud. The ability to increase off-site server capacity at a moment’s notice through a web-based portal makes organizations even more nimble in responding to business disruptions.
Such a level of access makes it easier to get these resources up and running quickly, regardless of location, without any capital investment and with minimum additional IT resources. Beyond reliability and scalability, the cost effectiveness of cloud-based UC solutions is yet another strong factor in forcing businesses to reconsider their disaster preparedness solutions. All three factors interconnect to offer a high quality, effective solution to ensure business continuity.
Keep Communication a Top Priority
Clear, timely communication is more critical than ever during disruptions. To keep lines of communication open, businesses should look for cloud-based IP phone systems. Features like mobile twinning, which sends inbound calls to mobile and desk phones simultaneously, ensures employees are available at any location at a moment’s notice.
Businesses should also invest in voice services that use a dedicated circuit with automatic failover in order to reduce dependence on the Internet, proactively identify potential issues with the primary line and seamlessly switch to alternate lines without downtime.
To keep business functioning optimally, it is best to house 100 percent of communications in the cloud. While hardware such as phones and desktops are key for in-office productivity, any programming stored in a physical phone increases the odds of disruption when the unexpected occurs.
Keeping phone communication settings in the cloud allows businesses to leverage features like softphones, which aid mobile workers by allowing any Internet-connected PC, iPad, iPhone or Android device to be turned into another phone extension.
B2B companies must be able to address the needs and concerns of the businesses they serve – even in the midst of a disaster. Town Residential, a New-York based real estate company that deals in both commercial and residential properties, lived that reality during Hurricane Sandy. When businesses across Manhattan were shutting down, Town Residential did not miss a single phone call. In fact, the day after the hurricane hit, they closed their single largest deal of the year.
Too many businesses settle for surviving disaster, when the right technology would enable them to thrive despite it. Town Residential ensured business continuity in advance to the disaster by choosing the right provider and the right solutions.
While National Preparedness Month places business continuity at the forefront of business planning, companies should prioritize preparedness year-round. Backing up and moving critical data, servers and communications into the cloud, and ensuring open communication are foundational steps to reducing vulnerability.
Putting the right technologies in place today is critical to navigating accidents, failures and disasters in the future that might otherwise disrupt operations. With proper planning, businesses may never need to recover from disasters – because they will avoid them altogether.